PRIVACY POLICY FOR COLORTONE PAINTS CC.

Last updated: October 2023

1. Introduction

Colortone (“we”, “us”, “our”) operates https://colortone.co.za/ (the “Site”) and manufactures and sells premium wood finishes and related ‘other products’ to distributors i.e. hardware, retail and paint stores and the end-user/customer (online). This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our Site or services (collectively, the “Services”). By using our Services, you consent to the collection, use and disclosure of your personal information as described in this Privacy Policy.

2. Definitions

Personal Information/Personal Data: means any information that identifies or can identify an individual, such as name, email address, postal address, telephone number, IP address, etc.
Processing/Process/Processed: means any operation performed on personal information or data (collection, recording, storing, retrieval, use, disclosure, destruction).
Controller: means the entity that determines the purposes and means of processing your personal data (in many cases, that will be us).
Financial/Transactional Data: payment card details (which we do not store but only provide to our authorised third-party payment service provider under contract with us);

3. Information We Collect

We may collect the following types of information:

Information you provide: e.g., when you register an account, subscribe to a newsletter, fill in a form, contact us, make a purchase, etc. This may include your name, email address, phone number, postal address, payment information, etc.
Automatically collected information: When you use our Services, we may automatically collect usage data such as your IP address, browser type, operating system, pages visited, time and date of visit, referral URL, etc.
Cookies and tracking technologies: We may use cookies, web beacons, and similar technologies to collect additional website usage data and to improve our services.
Third-party sources: We may receive information about you from third parties (for example analytics providers, advertising networks, social media services) and merge it with information we have collected.

4. How We Use Your Information

We use your personal information for the following purposes:

To provide and maintain our Services;
To manage user accounts;
To communicate with you (e.g., customer service, updates, newsletters, marketing) you may opt out of marketing communications;
To detect, prevent and address fraud, security or technical issues;
To personalise and improve our Services;
To meet legal or regulatory requirements;
For any other purpose with your consent.

5. Disclosure of Your Information

We may disclose your personal information to:

Our affiliates, subsidiaries, service providers or contractors who help us operate our business (billing, hosting, customer support, analytics, marketing, etc.);
Third-party advertisers, advertising networks or analytics providers;
Law enforcement, regulators or other authorities if required by law or in response to legal process;
In connection with a merger, acquisition, sale of assets, financing or other corporate transaction;
With your consent or at your direction.

6. Data Transfers & International Use

If you are located outside South Africa and you use our Services, your information may be transferred to and stored on servers located in South Africa. We will take appropriate safeguards to ensure your personal information remains protected in accordance with applicable laws

7. Retention of Data

We will retain your personal information only for as long as reasonably necessary to fulfil the purposes set out above, including to comply with legal, accounting, or reporting requirements. When no longer needed, we will securely delete or anonymise the data.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. However, no method of transmission over the Internet or electronic storage is 100 % secure — we cannot guarantee absolute security.

9. Your Rights

Under the applicable law of the POPI Act in South Africa you may have the following rights:

Access your personal information and request a copy;
Request correction or deletion of your personal information;
Object to or restrict certain processing of your personal information;
Withdraw consent at any time where processing is based on consent;
Lodge a complaint with a supervisory or regulatory authority.

10. Cookies & Tracking Technologies

We use cookies and similar tracking technologies. You can usually control or disable cookies via your browser settings; however, this may affect your ability to use certain parts of our Services.

11. Children’s Information

Our Services/Products are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our Site with the “Last updated” date revised. We encourage you to review this Privacy Policy periodically. Your continued use of our Services after any changes constitutes your acceptance of the updated policy.

13. Contact Us

Company	Colortone
Physical address	3 Paddy Close, Ottery, Cape Town, South Africa
Email	info@colortone.co.za
Tel	+27 21 703 1553
Mobile	+27 82 465 0751